Global Optimization Expert

13 hours ago

Dunstable, Central Bedfordshire, United Kingdom Amazon UK Services Ltd. Full time

This role offers an exciting opportunity to drive innovation and become a key member of a team focused on delivering exceptional customer experiences in last-mile delivery operations. The Central Operations Systems Management (COSM) team is responsible for managing systems configurations across multiple business lines in Europe (EU), and we're looking for a creative leader to own and execute daily tasks, drive process improvements, and exceed customer expectations.

Key Responsibilities:

  • Drive optimization of key COSM controllable metrics to delight customers on performance and cost by delivering projects to improve COSM processes in close collaboration with COSM stakeholders.
  • Identify and develop programs to address areas of opportunity for standardization and efficiency improvement within the end-to-end last mile supply chain.
  • Support operations and ensure teams execute daily and weekly cadence, while delivering key programs on time.
  • Engage and earn trust of operational leaders across EU AMZL to help drive standardization of process and execution framework.
  • Develop cross-functional relationships with COSM partners, such as routing SMEs, tech, and AMZL ops partners, to drive process improvements supporting both operations and customers.
  • Partner with central tech and expansion teams to facilitate the translation of business requirements into technology requests.
  • Implement a culture of continuous improvement through proven methodologies.
  • Own and lead deep dives into escalations, establishing clear solutions for immediate resolution, while charting a path to green for short and mid-term solutions, with support from partner teams and CO leaders.
  • Lead a team of L3 hourly employees and own all aspects of employee experience, daily task management, and career planning. Provide guidance and support for L4 Shift Managers, and act as a proxy for L6 managers when needed.

BASIC QUALIFICATIONS:

  • Bachelor's degree with a minimum 3 years' experience in operations or similar central teams.
  • Strong leadership skills, with experience owning critical business functions with weekly reporting to senior leadership and leading teams of 6+ people.
  • Demonstrated ability to handle projects with multiple competing priorities in a fast-paced environment.
  • Proven track record of improving the end-to-end value chain and experience designing advanced supply chain processes and implementing world-class supply chain/logistics tools.
  • Familiarity with supply chain management and transportation concepts, including forecasting, planning, network optimization, delivery performance, and more.
  • Problem-solving skills and the ability to quantitatively analyze challenges, scope technical requirements, and effectively prioritize program deliverables.
  • Entrepreneurial mindset, with the tenacity to develop ideas independently and take ownership.
  • Excellent written and verbal communication skills.
  • Proven track record for delivering results on large, cross-functional, international milestone projects.

PREFERRED QUALIFICATIONS:

  • Master's degree in Engineering, Computer Science, or operations-related fields with minimum 3+ years of relevant experience.
  • Experience leading teams with 10+ employees and direct reports.
  • Experience in supply chain management/technologies and implementing Kaizen/continuous improvement processes.
  • Experience with agile or similar program management methodologies.
  • Proven track record in communicating with technical and non-technical stakeholders across multiple business units and engaging with remote teams and external partners.
  • Strong data manipulation background and ability to work with numbers on a daily basis; experience with analyzing big data sets, SQL, Python, and visualization software understanding a plus.
  • Ability and interest to work in a fast-paced, ambiguous, and rapidly-changing environment.
  • Experience with last-mile delivery operations a plus.

About Amazon UK Services Ltd.

We're a company that's passionate about innovation and customer satisfaction. We're looking for talented individuals who share our values and can help us deliver exceptional experiences to our customers.

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