Technical Service Engineer

24 hours ago


Plymouth, Plymouth, United Kingdom University of Bath Full time
Technical Service Engineer

The University of Bath is looking for a Technical Service Engineer to join its IT department. As a key member of the team, you will be responsible for providing 2nd line technical support to staff and students across the university.

The successful candidate will have a strong background in IT, with experience of supporting hardware, software and services. They will be expected to work closely with administrative and academic staff to offer operational learning technology support and advice.

This is a full-time fixed-term position, lasting 24 months. The salary for this role is £30,505 - £36,924 per annum.

Key Responsibilities

  • To provide 2nd line technical support to staff and students across the university.
  • To work closely with administrative and academic staff to offer operational learning technology support and advice.
  • To develop and maintain technical documentation and procedures.
  • To participate in training and development programs to enhance technical skills and knowledge.

Requirements

  • You will have previous experience of supporting IT or Audio-Visual hardware, software or services (1st and 2nd tier) ideally in an academic environment.
  • You will have broad and deep knowledge of current IT technologies and their application in a Higher Education context or similar.
  • You will have knowledge of IT or hardware including servers, desktop PCs, laptops and mobile devices.
  • You will have experience of installing, using and administering one or more computer operating systems such as Microsoft Windows, Mac OS and Linux.
  • You will be a confident user of Microsoft Office products and able to provide advice and support on these products.
  • You will have experience of using email and calendaring software in a business or academic environment.
  • You will have IT networking knowledge.

Benefits

  • A generous employer contributory pension scheme.
  • A generous annual leave allowance with an additional 5 discretionary days.
  • We are a family-friendly University and open to flexible working arrangements.
  • An excellent reward package that recognises the talents of our diverse workforce.
  • A wide range of personal and professional development opportunities.
  • A number of support options available for new and existing staff to help with immigration expenses.


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