Train Service Operations Manager

4 weeks ago


York, York City, United Kingdom Govia Thameslink Railway Full time

Govia Thameslink Railway is seeking a skilled Train Service Operations Manager to join our team at York Rail Operating Centre.

The ideal candidate will have a proactive approach, the ability to think ahead, prioritize tasks, solve problems, and plan for the next challenge.

As a Train Service Operations Manager, you will play a critical part in the delivery of our train service, working in close partnership with the GTR control team and Network Rail colleagues.

You will be responsible for influencing real-time service recovery, ensuring the best decisions are made to maximize the performance of GTR services on the East Coast mainline and branches.

Key responsibilities include:

  • Proactively dealing with incidents that affect the train service plan
  • Implementing service recovery to targets and timescales set
  • Ensuring customers' expectations are met and exceeded on the delivery of a disrupted service

Successful candidates will be invited to complete an initial online assessment, followed by a further in-person assessment day and formal interview.

Join our dynamic and diverse team of professionals and contribute to the delivery of safe and reliable train services to our customers.



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