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Lead Venue Operations Manager

1 month ago

London, Greater London, United Kingdom TOCA Football, Inc. Full time

We are recruiting a highly skilled and experienced Hospitality Director to lead the operations of our new venue in Westfield, White City. As a key member of our team, you will be responsible for delivering exceptional guest experiences and driving business growth.

About TOCA Football, Inc.

TOCA Social is the world's first dining and entertainment experience with a football twist, set to change the game. Our venues offer a unique and exciting environment where guests can enjoy great food, drinks, and sports in a lively atmosphere.

About the Role

This is an excellent opportunity for an experienced hospitality professional to join our team and take on a leadership role. As a Hospitality Director, you will be responsible for:

  • Recruiting, coaching, and developing a strong team of approximately 70 teammates
  • Working closely with your venue leaders and the People Team on people initiatives to ensure teammate morale, engagement, and culture are at the forefront of decision-making
  • Leading a diverse and dynamic team to anticipate and exceed the needs of our Guests
  • Delivering on business KPIs by driving revenue and managing costs with an “Own It” philosophy at the core

You will have a proven track record of leading and managing a large team, including a leadership team, and delivering against key KPIs. You will be a people-focussed leader who is naturally empathetic with a strong emotional intelligence.

Requirements

To be successful in this role, you will need:

  • 5+ years' experience at GM level in a hospitality or similar industry
  • An individual with a proven record of leading and managing a large team, including a leadership team
  • A proven track record of delivering against key KPIs
  • A people-focussed leader who is naturally empathetic with a strong emotional intelligence
What We Offer

We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, as well as a range of benefits, including:

  • Complimentary TOCA games
  • Huge discounts on our F&B
  • Free meal whilst on shift
  • Local retail & hospitality discounts
  • Teammate Assistance Programme with access to free counselling sessions
  • Cycle 2 Work Scheme
  • Great progression opportunities as we expand

We are looking for someone who is passionate about delivering top-quality experiences with a teammate and guest-first attitude, and has a willingness and desire to make people happy and deliver genuine and memorable experiences.