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Senior Security Systems Engineer
2 months ago
We are seeking a highly skilled and experienced Senior Service Engineer to join our team at Johnson Controls International. As a Senior Service Engineer, you will be responsible for maintaining strong relationships with our blue chip customers and ensuring the maintenance and servicing of their CCTV and Access Control systems.
Main Responsibilities:- Manage all paperwork and ensure customer expectations are met.
- Manage workload and achieve company KPI's for attendance, in line with the clients SLA.
- Ensure quality management and teamwork and collaboration.
- Provide problem-solving and customer service.
- Ensure that guidelines and standards of work expected by Vindex Systems are understood and met.
- Maintain a professional appearance and manner at all times, consistent with client and company expectations.
- Set a good example to colleagues by observing and obeying all company rules and regulations, complying with all site regulations, and safeguarding Company property.
- Set a good example to colleagues by completing all necessary Company documentation punctually and in accordance with any guidelines or schedules issued.
- Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment.
- At least two years' experience working in a similar role.
- Qualifications in CCure and Genetec are not essential but strongly preferred.
- Experience of working within the Security/CCTV/Access Control sector.
- Analytical and Diagnostic Skills.
- Planning.
- Communication, both verbal and written.
- Time keeping.
- Flexible approach to work and be prepared to work extra hours as and when required.
- Experience with CCure, Genetec, VideoEdge, Milestone and Avigilon.
- Willing to help and contribute to the success of the Company at all times.
- Commitment to delivering excellent customer service.
- Desire to share knowledge within a team environment.
- Being self-motivated and confident.
- Being practical and highly adaptable.
- Team player, but willing to accept responsibility.
- Co-operative and helpful at all times.
We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and experienced Senior Service Engineer looking for a new challenge, please apply today.
