Field Care Manager

4 weeks ago


London, Greater London, United Kingdom Bespoke Personnel Full time
Job Title: Experienced Field Care Supervisor

About the Role:

We are seeking an experienced Field Care Supervisor to join our team at Bespoke Personnel. As a Field Care Supervisor, you will be responsible for the efficient running of an area and management/supervision of Care/Support Workers and care provided to Service Users within that area.

Main Responsibilities:

  1. Carry out Service User needs assessments, care/support plans, and risk assessments to ensure high-quality care is provided.
  2. Lead and attend Service User introductions to ensure smooth transitions and good working relationships with Care/Support Workers.
  3. Manage a defined patch of clients and build strong relationships with social workers and other healthcare professionals.
  4. Monitor and report on Key Performance Indicators (KPIs) to ensure compliance and target achievement.
  5. Organise and attend Service User reviews, updating needs assessment, care/support plan, and risk assessment documents as necessary.
  6. Liaise closely with Care Co-ordinators to ensure correct Service User and Care/Support Worker matching.
  7. Deputise for Care Co-ordinators as required, allocating unassigned calls and ensuring timely care delivery.
  8. Undertake on-call duties, recording and reporting all activity to the office.
  9. Provide field-based training to ensure Care/Support Workers work within their competency level.
  10. Work with the Quality and Compliance Manager to maintain quality control procedures and processes.
  11. Escalate complaints and safeguarding investigations as necessary.
  12. Assess Care/Support Workers against Skills for Care Common Induction Standards during shadow working sessions.

Requirements:

  1. NVQ2 qualification is essential, with a willingness to work towards NVQ3.
  2. Clean enhanced DBS is required.

Ideal Candidate:

The ideal candidate will have experience working with rostering systems, although training will be provided for the right person.



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