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Repairs and Maintenance Services Manager

1 month ago

Cambridge, Cambridgeshire, United Kingdom Ann Pettengell Full time

We are seeking a skilled Repairs & Maintenance Manager to strengthen our client's repairs and contract management function in Cambridge. As the successful candidate, you will be responsible for delivering an improved customer experience through effective repairs and maintenance services.

The ideal candidate will have a solid understanding of housing repairs and voids management, as well as knowledge of National Schedule of rates and/or job pricing across trades. A trade background would be advantageous.

This is a full-time role based in Cambridge, with some home working available. You must be able to attend the main office and sites around Cambridge. Parking is available on site.

Key responsibilities will include:

  • Overseeing the operational delivery of a high-quality repairs and maintenance service across mixed tenure housing stock
  • Responsible for the operational management of void repairs through a surveyor and contractor
  • Contributing to setting the strategic direction and budgets of managed services
  • Establishing effective reporting mechanisms for repairs data to ensure services are monitored effectively
  • Leading on investigating and resolving customer complaints across the Service Team
  • Modeling and establishing strong positive engagement with customers in line with best practice and current tenant satisfaction measures

Applicants for the role of Repairs & Maintenance Manager will need to demonstrate the following key skills and experience:

  • Significant experience in delivery of maintenance and small works to industry standards and methodologies
  • Demonstrable experience of managing soft and hard facilities management in a large organisation
  • Senior project management experience with responsibility for delivering an entire work programme
  • Experience of budgetary control and budget monitoring of multiple cost centres
  • Detailed knowledge and use of BMS systems and associated office support applications
  • Demonstrable strong leadership/management skills; ability to lead a team and inspire with a sense of common purpose
  • In-depth knowledge of legislation and policy relating to Facilities Management, Estate Management, Estate Charge and public practices
  • Awareness of corporate and estate infrastructure insurances and procedures
  • Proven analytical and problem-solving capability; ability to visualise, express, and implement strategy
  • Ability to work cooperatively at all levels, to promote a responsible and principled expression of the organisations' activities
  • Numerate with high degree of accuracy and awareness of statistical analysis techniques
  • IT literate. Proficient in Microsoft Word/Excel/PowerPoint/Outlook and Desk Top Publishing packages
  • Degree level education/ level 7 vocational qualification or equivalent experience
  • Professional membership of relevant body

If you wish to discuss the role in more detail, please send a copy of your CV to our team today