Resident Liaison Officer

3 weeks ago


Woking, Surrey, United Kingdom TSR Full time

Job Title: Resident Liaison Officer - Social Housing

Job Summary: We are seeking a skilled Resident Liaison Officer to join our team at TSR. As a key member of our Property Services Contractor, you will be responsible for providing exceptional customer service to our residents, ensuring their needs are met and their concerns are addressed.

Key Responsibilities:

  • Preparing correspondence to cover issues such as access, delay in works, changing/adding works and resolving issues
  • Dealing with residents' complaints and issues, either via email, phone, or visits to their home
  • Collecting KPIs upon work completion, and logging the results
  • Arranging appointments for workers and subcontractors where necessary
  • Building good relationships with the residents

Requirements:

  • Driving license is essential
  • Strong face-to-face customer service experience
  • Good communicator, both oral and written
  • Flexible to accommodate the needs of the residents
  • Excellent time keeping and organisational skills
  • Basic IT knowledge

How to Apply: If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your current CV, to us today. We look forward to hearing from you.



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