Resident Liaison Officer
3 weeks ago
Job Title: Resident Liaison Officer - Social Housing
Job Summary: We are seeking a skilled Resident Liaison Officer to join our team at TSR. As a key member of our Property Services Contractor, you will be responsible for providing exceptional customer service to our residents, ensuring their needs are met and their concerns are addressed.
Key Responsibilities:
- Preparing correspondence to cover issues such as access, delay in works, changing/adding works and resolving issues
- Dealing with residents' complaints and issues, either via email, phone, or visits to their home
- Collecting KPIs upon work completion, and logging the results
- Arranging appointments for workers and subcontractors where necessary
- Building good relationships with the residents
Requirements:
- Driving license is essential
- Strong face-to-face customer service experience
- Good communicator, both oral and written
- Flexible to accommodate the needs of the residents
- Excellent time keeping and organisational skills
- Basic IT knowledge
How to Apply: If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your current CV, to us today. We look forward to hearing from you.
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Resident Liaison Officer
3 weeks ago
Woking, Surrey, United Kingdom TSR Full timeJob Title: Resident Liaison Officer - Property ServicesJob Summary: We are seeking a skilled Resident Liaison Officer to join our team at TSR. As a Resident Liaison Officer, you will be responsible for providing exceptional customer service to residents in the Woking area.Key Responsibilities:Preparing correspondence to cover issues such as access, delay in...
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Resident Liaison Officer
3 weeks ago
Woking, Surrey, United Kingdom TSR Full timeJob Title: Resident Liaison Officer - Property ServicesJob Summary: We are seeking a highly skilled Resident Liaison Officer to join our team at TSR. As a key member of our Property Services department, you will be responsible for building strong relationships with residents, addressing their concerns, and ensuring seamless communication throughout the...
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