Receptionist - Hospitality Professional
3 weeks ago
We are seeking a highly skilled Receptionist to join our team at Darwin Escapes.
This is a part-time, permanent position to work across variable days, including weekends and bank holidays.
Flexibility is essential to suit the needs of the business.
Main Responsibilities- Meet and greet resort guests, ensuring a warm and welcoming experience.
- Assist guests with queries, providing accurate information and resolving issues efficiently.
- Advise guests on the local area, enhancing their stay and providing valuable recommendations.
- Issue accommodation keys and provide relevant information to guests.
- Advise guests on events within the resort, keeping them informed and engaged.
- Handle telephone calls, responding promptly and professionally.
- Deal with customer complaints, resolving issues promptly and fairly.
- Accurate cash handling, maintaining a secure and organized environment.
- Excellent customer service and strong communication skills are essential for this role.
- A driving licence and the ability to drive is advantageous, enabling easy travel to and from the resort.
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