Restaurant Team Lead

4 weeks ago


Chester, Cheshire, United Kingdom Hickory's Smokehouse Full time

Hickory's Smokehouse - BBQ is happiness

Are you a passionate and ambitious trainer looking for your next big challenge?

As a Restaurant Trainer at Hickory's Smokehouse, you will be responsible for the recruitment and training of our restaurant teams. You will lead by example, embracing our 'Southern Hospitality' mindset and bringing our authentic southern style hospitality to the UK.

Key Responsibilities:

  • Previous training or coaching experience in a similar role within a fast-paced or high-volume restaurant environment.
  • Previous experience with project management.
  • Ability to motivate, coach, train and develop team to the Hickory's standard.
  • Passionate about delivering an amazing guest experience and pushing team to reach their full potential.
  • Welcoming, empathetic, and infectious personality.
  • Drive to find grey areas, think outside the box and never give up on any team member.
  • Ability to evaluate our processes and bring new ideas.
  • Open and honest communication skills, experience of or the ability to give feedback.
  • Set and maintain the highest standards.

What We Offer:

  • A package of up to £14.85 per hour including Tip Jar. That's up to £3.00 per hour in Tips.
  • Section cross training pay increases.
  • 25% discount for you and 5 friends at all of our restaurants (including Barlounge & Upstairs at the Grill in Chester). This will increase to 50% discount for loyal service.
  • Be a part of the No.1 business in the "Top 100 Best Companies to work for in the UK 2022".
  • Birthday reward - A meal on us for you and your friends every year.
  • Superb training & progression opportunities with The Hickory's Academy.
  • Qualification opportunities whilst working (Up to A Level and Degree level equivalent).
  • FREE BBQ / Team food and authentic sodas while on shift.
  • Christmas Day off work every year.
  • Paid occasion days off (Wedding Day, Kid's first day at school, Moving into your first house and more).
  • Up to £500 refer a friend scheme.
  • Chance to 'give a bit back' by joining our fundraising activities for Cash for Kids.
  • Wellbeing Champions in each of our restaurants to support you.
  • 24-hour access to our wellness programme.

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