Senior Liability Loss Adjuster
3 weeks ago
Contract – Permanent
Salary – £40,000 – £50,000
Location – South West
Casualty and Liability specialists who manage Liability claims ranging from minor slips and trips through to establishing third party Liability connected with catastrophic events. The role provides flexible working arrangements within our clients City Centre offices and working from home, along with regular regional travel required with occasional overnight stays depending upon location.
You'll be supporting valued clients in proactively handling and settling a mixed caseload of third party Liability claims, typically up to the value of £100k. You'll establish liability via thorough investigation on each case, whilst providing support and advice on claims issues to policyholders within specified timeframes. Your portfolio of work will consist of a mixture of employers' liability and public liability claims, with a mixture of investigate and report only cases and on a cradle to grave basis.
Client relationships will be key, through management and delivery of SLAs and KPIs, in addition to proactive Client and Broker interaction when required to assist in efficient claims handling and business development opportunities.
You'll also be liaising with colleagues within different business areas, such as Property, Major & Complex Loss, Contractor Connections and Legal Services depending upon the nature of the claim, so attention to detail is essential to ensure each step of the claims process is as thorough as possible, collating and recording all necessary statements and evidence as required.
Key Responsibilities:
- Proven ability to handle the full range of EL / PL and Product liability claims including claims involving third party property damage
- Extensive experience of writing investigation reports
- Extensive knowledge of the insurance market
- Extensive technical knowledge within the adjusting arena
- Understanding of Client SLA compliance/productivity/quality requirements
- Proven proficient working knowledge of scoping software and hand held device use
- To understand what matters to the customer and to put this first – putting yourself in their shoes
- Good IT skills, with a keen eye for detail
- Flexibility in travelling
- Full UK driving licence
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