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Solutions Engineer

2 months ago

London, Greater London, United Kingdom FutureLearn Ltd Full time
About the Role

We are seeking a highly skilled Solutions Engineer to join our team at FutureLearn Ltd. As a Solutions Engineer, you will play a critical role in supporting our Enterprise, Government, Education, and International teams in securing new business.

Key Responsibilities
  • Pre-Sales Support
    • Collaborate with Sales and Partnerships teams to ensure that the solutions they are offering to partners are available on the FutureLearn platform.
    • Verify technical capabilities, integrations, and any other requirements needed to deliver the proposed solutions.
    • Help the Growth team come up with viable solutions to proposals by providing technical expertise and insights.
  • Partner Onboarding
    • Assist partners with technical on-boarding to the FutureLearn platform.
    • Provide technical documentation, conduct training sessions, and guide partners through the technical setup process to ensure a smooth on-boarding experience.
    • Successfully match customer pain/requirements to proposed solutions by understanding partner needs and aligning them with the capabilities of the platform.
  • Management and Support
    • Provide hands-on technical support to partners when necessary.
    • Collaborate with partnership managers and the content team to provide solution expertise to partners, supporting them in delivering their digital objectives.
    • Provide technical feedback to product managers and engineers regarding improvements, customer experience (CX), and user experience (UX) on the platform.
    • Act as a conduit between product and sales, educating the sales team and customers on product updates, roadmap, and other technical aspects of the FutureLearn platform.
    Requirements
    • 4+ years of experience in Solutions, Pre-sales or Customer Success engineering, preferably in Enterprise software.
    • Hands-on technical experience in a software role.
    • Strong communication skills, comfortable negotiating with stakeholders and discussing problems and solutions.
    • A commercial mindset and experience within an Enterprise SaaS / B2B setting.
    • A strong desire to become the subject matter expert on our platform and available integrations.
    What We Offer
    • Salary £40,000 - £70,000 depending on experience.
    • 28 days of Annual Leave plus UK Public Holidays.
    • Roll over up to 5 days Holiday.
    • Access to FutureLearn courses.
    • Westfield Health Cash Plan.
    • Cycle to Work scheme.
    • Season Ticket Loan.
    • Charity work – 1 day dedicated to a charity of your choice.
    • Calm Premium Subscription.