Dispute Resolution Specialist
7 days ago
We are seeking a skilled Dispute Resolution Specialist to support our service excellence objectives in Salisbury. This role is crucial in ensuring positive customer outcomes by utilizing a variety of dispute resolution skills. You will work within a tight-knit team to respond to and resolve complaints relating to multiple products.
As a Dispute Resolution Specialist, you must remain accountable for customer care while investigating internally identified errors that pose risk to the company. The role will also give you the opportunity to interact and build relationships with other departments.
Key Responsibilities:
- Investigate and resolve customer complaints in a timely and professional manner.
- Work closely with internal teams to identify and address potential errors.
- Develop and maintain effective relationships with customers and colleagues.
What We Offer:
- A competitive salary with annual reviews.
- A comprehensive benefits package, including a 10% non-contributory employer pension and private medical insurance.
- Opportunities for hybrid working and flexible holiday arrangements.
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