Front Desk Associate

1 week ago


Edinburgh, Edinburgh, United Kingdom AccorHotel Full time

Job Title: Front Office Night Team Member

Key Responsibilities:

  • Welcoming Guests: Extend a warm welcome to our guests during the night, prioritizing their wellbeing and adding a personal touch to their stay.
  • Hotel Operations: Assist in the general running of the hotel at night, supporting other departments to prepare for the next day.
  • Quality Improvement: Continuously improve the quality of our hotel services as an autonomous and passionate individual.
  • Safety and Security: Conduct night audits and hotel safety checks to ensure the safety and wellbeing of all guests and staff.
  • Excellent Service: Deliver a wonderful guest experience and ensure all charges are accurate and posted on time.
  • Communication: Handle all calls promptly and professionally, documenting internal and guest messages accurately.
  • Sales and Promotion: Utilize every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
  • Additional Duties: Attend to other duties as requested by Management and Supervisors.

Requirements:

  • Experience: Prior experience working with OPERA Cloud.
  • Language: Fluency in English.
  • Customer Service: Excellent customer service skills.

Training and Support: You will be trained in all front of house related functions and the safety of the property and people.

About Us: Our mission at Novotel Edinburgh Centre is to create memorable moments for our guests by connecting hearts from arrival to farewell.

What We Offer: A job, a career, or a calling – whatever brings you here, we have something for you.


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