Customer Service Representative
3 days ago
We are seeking a highly skilled Customer Service Executive to join our dynamic team at Pertemps Network Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities:
- Provide timely and professional responses to customer enquiries via Zendesk
- Manage the Order Management System (OMS) to ensure efficient processing of orders
- Resolve customer queries and issues with our 3PL partner
- Offer comprehensive product information and support
- Process returns and exchanges
- Monitor social media interactions and respond to customer queries
Requirements:
- Experience in a customer service role for an online business, particularly on Shopify
- Logical and articulate communication skills
- Ability to maintain a calm and professional demeanor in fast-paced situations
- Strong computer skills and efficient typing pace
- Excellent time-management, organisational, and prioritisation skills
- Strong self-management skills and ability to take ownership of tasks and projects
- Excellent communication skills to ensure customers feel valued and heard
About the Role:
This is an exciting opportunity to join a supportive and forward-thinking team, where you will have the chance to make a meaningful impact and develop your skills and career. If you are a motivated and customer-focused individual, we encourage you to apply for this role.
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