Customer Service Representative

3 days ago


Chorley, Lancashire, United Kingdom Pertemps Network Group Full time
Job Overview

We are seeking a highly skilled Customer Service Executive to join our dynamic team at Pertemps Network Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide timely and professional responses to customer enquiries via Zendesk
  • Manage the Order Management System (OMS) to ensure efficient processing of orders
  • Resolve customer queries and issues with our 3PL partner
  • Offer comprehensive product information and support
  • Process returns and exchanges
  • Monitor social media interactions and respond to customer queries

Requirements:

  • Experience in a customer service role for an online business, particularly on Shopify
  • Logical and articulate communication skills
  • Ability to maintain a calm and professional demeanor in fast-paced situations
  • Strong computer skills and efficient typing pace
  • Excellent time-management, organisational, and prioritisation skills
  • Strong self-management skills and ability to take ownership of tasks and projects
  • Excellent communication skills to ensure customers feel valued and heard

About the Role:

This is an exciting opportunity to join a supportive and forward-thinking team, where you will have the chance to make a meaningful impact and develop your skills and career. If you are a motivated and customer-focused individual, we encourage you to apply for this role.



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