Hospitality Team Lead
6 days ago
**Key Responsibilities**
- Greet guests with a warm welcome and bid them farewell on leaving
- Actively listen and respond positively to guest questions, concerns, and requests
- Run shifts and assist other employees to ensure prompt guest service
- Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis
- Provide information to guests about hotel services, facilities, and local area
- Engage guests in conversation regarding their stay
- Process payments and follow all payment and cash handling procedures
- Train, coach, and manage the Front Office team
- Ensure a high level of customer satisfaction
The salary for this role is £28,000 - £38,000 per annum, depending on experience.
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