Service Delivery Manager
2 months ago
Job Title: Service Manager
About the Role:
We are seeking a highly skilled Service Manager to join our team at M-Tec Engineering Solutions Limited. As a Service Manager, you will be responsible for leading our technical team in providing exceptional service to our clients in the high-volume engineering sector.
Key Responsibilities:
- Manage a team of service engineers with expertise in automated equipment, including Disamatic Moulding, CNC Machines, Packaging Machinery, Automated Metrology, Conveyor Systems, and Robotic Welding.
- Develop and implement strategies to add value to our clients' businesses, including competitor benchmarking, identifying market gaps, and upskilling our team.
- Collaborate with our clients to understand their technical needs and develop solutions to meet their requirements.
- Monitor and improve our service delivery to ensure high levels of customer satisfaction.
Requirements:
- Proven experience in service management within an automated manufacturing environment.
- Strong leadership and team management skills.
- Ability to analyze complex technical issues and develop effective solutions.
- Excellent communication and interpersonal skills.
What We Offer:
A competitive salary of up to £45,000 per annum, plus opportunities for career growth and professional development in a dynamic and growing business.
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