Service Delivery Manager

2 months ago


Banbury, United Kingdom M-Tec Engineering Solutions Limited Full time

Job Title: Service Manager

About the Role:

We are seeking a highly skilled Service Manager to join our team at M-Tec Engineering Solutions Limited. As a Service Manager, you will be responsible for leading our technical team in providing exceptional service to our clients in the high-volume engineering sector.

Key Responsibilities:

  • Manage a team of service engineers with expertise in automated equipment, including Disamatic Moulding, CNC Machines, Packaging Machinery, Automated Metrology, Conveyor Systems, and Robotic Welding.
  • Develop and implement strategies to add value to our clients' businesses, including competitor benchmarking, identifying market gaps, and upskilling our team.
  • Collaborate with our clients to understand their technical needs and develop solutions to meet their requirements.
  • Monitor and improve our service delivery to ensure high levels of customer satisfaction.

Requirements:

  • Proven experience in service management within an automated manufacturing environment.
  • Strong leadership and team management skills.
  • Ability to analyze complex technical issues and develop effective solutions.
  • Excellent communication and interpersonal skills.

What We Offer:

A competitive salary of up to £45,000 per annum, plus opportunities for career growth and professional development in a dynamic and growing business.



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