Front Office Manager
2 weeks ago
Deliver Exceptional Guest Experiences
We are seeking a skilled and customer-focused Front Office Manager to join our team at Delta by Marriott Nottingham Belfry.
About the Role:
As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless stay experience for our guests.
Key Responsibilities:
- Support the Front of House Manager in delivering outstanding guest service and ensuring a high level of customer satisfaction.
- Review room allocation and advise on rates, packages, and promotions to maximize revenue.
- Manage guest issues and complaints in a professional and courteous manner.
- Work collaboratively with the team to achieve sales targets and increase revenue.
What We Offer:
We offer a range of benefits, including free health club membership, discounts across The QHotels Collection, and access to an Employee Assistance Program – Hospitality Action.
About Us:
Delta by Marriott Nottingham Belfry is a 4* hotel located on the outskirts of Nottingham, offering 120 bedrooms, a restaurant, and leisure facilities. We are proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities for all.
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