Service Department Lead

3 days ago


Grays, Thurrock, United Kingdom Volvo Group Full time

About Us

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We are part of the Volvo Group, a leading manufacturer of trucks, buses, engines, construction equipment, and financial services. Our mission is to shape the future landscape of efficient, safe, and sustainable transport solutions.

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The Role

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We are currently seeking an experienced Service Department Lead to join our team at Renault Trucks Essex. As a Service Department Lead, you will be responsible for managing the service department, including supervising colleagues, controlling work flow, and ensuring customer satisfaction.

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Key Responsibilities

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  • Proactively manage customer journeys from planning to invoice closure">
  • Ensure all team members are working in line with standard OTI processes">
  • Manage workshop productivity targets and employee performance">
  • Deal with employee issues on a daily basis">
  • Schedule workshops resources to meet work requirements">
  • Support the customer service team with job specifications and coding">
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Requirements

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To be successful in this role, you will need:

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  • Experience in a retail dealership workshop environment">
  • Excellent leadership and communication skills">
  • Ability to motivate and develop your team">
  • Strong problem-solving skills">
  • A valid driver's license">
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Salary and Benefits

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We offer a competitive salary of up to £50,000 per annum, plus a 10% KPI-driven bonus and a range of benefits including:

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  • 25 days holiday per year">
  • Pension scheme with 7% employer contribution">
  • Healthcare Cashback Scheme">
  • Cycle to Work Scheme">
  • Employee discounts across various retailers and services">
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Renault Trucks Essex is an Equal Opportunities Employer and we welcome applications from all qualified candidates.


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