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Director of Service Management and Research

2 months ago


South East England, United Kingdom Harnham Full time

Harnham is working with a market research agency that helps clients understand consumer behavior, develop products, and build stronger brands. As an Associate Director of Service Management, you will be responsible for managing projects end-to-end, including signing off on scripts, guiding and coaching juniors, and being hands-on with data. You will conduct brand research, including pre-testing, trackers, post-testing, brand health, and creating evaluations. Your expertise in managing client accounts, delivering projects, and maintaining relationships will be essential in contributing to the wider UK team, including commercial aspects, revenue management, training, and increasing profitability. You will work on a range of quantitative research projects, including brand engagement, trackers, product innovation, touchpoint mapping, and workshops. Strong project management skills and experience managing client accounts are required. Expertise in quantitative research methodologies, including brand engagement, trackers, product innovation, touchpoint mapping, and workshops, is also necessary. Opportunities for international travel and promotion are available. Mental health training and a strong focus on work-life balance are also offered.