Support Team Leader
3 weeks ago
Job Overview:
Kerridge Commercial Systems is seeking a skilled Support Team Lead to join our team. As a key member of our support team, you will be responsible for ensuring that all staff are successfully supporting our product.
Main Responsibilities:
- Provide technical support and training to team members who use our support product, responding to inbound queries.
- Develop staff relationships that promote retention and loyalty.
- Monitor all work queues to ensure a consistent, good quality service to our customers.
- Work with internal stakeholders to resolve customer issues and improve processes.
- Create help documentation and video content to help our customer base.
Requirements:
- Minimum of 2 years in a similar role or 5 years as senior Support Analyst.
- Experience of training/leading junior staff, including managing workload, shift rota.
- Demonstrable interest in IT with a drive to build a successful career.
- Enthusiastic and creative in problem-solving skills.
- Analytical and process-oriented mindset.
- Ability to plan, prioritise and work on several projects at once.
- Strong interpersonal skills, customer empathy and determination to resolve issues.
What We Offer:
Kerridge Commercial Systems offers a competitive salary, great working environment, quality training, and career development opportunities.
About Us:
Kerridge Commercial Systems is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants.
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