Support Team Leader

3 weeks ago


Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full time

Job Overview:

Kerridge Commercial Systems is seeking a skilled Support Team Lead to join our team. As a key member of our support team, you will be responsible for ensuring that all staff are successfully supporting our product.

Main Responsibilities:

  • Provide technical support and training to team members who use our support product, responding to inbound queries.
  • Develop staff relationships that promote retention and loyalty.
  • Monitor all work queues to ensure a consistent, good quality service to our customers.
  • Work with internal stakeholders to resolve customer issues and improve processes.
  • Create help documentation and video content to help our customer base.

Requirements:

  • Minimum of 2 years in a similar role or 5 years as senior Support Analyst.
  • Experience of training/leading junior staff, including managing workload, shift rota.
  • Demonstrable interest in IT with a drive to build a successful career.
  • Enthusiastic and creative in problem-solving skills.
  • Analytical and process-oriented mindset.
  • Ability to plan, prioritise and work on several projects at once.
  • Strong interpersonal skills, customer empathy and determination to resolve issues.

What We Offer:

Kerridge Commercial Systems offers a competitive salary, great working environment, quality training, and career development opportunities.

About Us:

Kerridge Commercial Systems is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants.


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