Retail Brand Ambassador

3 weeks ago


Manchester, United Kingdom Selfridges Full time

As a Retail Brand Ambassador at Selfridges, you will have the opportunity to work with renowned brands such as Zimmerman, MaxMara, Toteme, Stella McCartney, and Burberry.

The role requires exceptional service skills to deliver memorable experiences for our customers. You will be responsible for managing complaints, sharing product knowledge, and effectively communicating with colleagues to drive sales.

A key aspect of this role is understanding the importance of taking responsibility beyond your expected tasks, identifying opportunities for business improvement, and adhering to health and safety procedures.

You will be set challenging targets, including sales, CRM, and NPS goals. This requires you to have a strong analytical mind, being able to learn from data, and stay up-to-date with competitor information.

This position demands excellent communication skills, both written and verbal, as well as the ability to inspire and motivate your team through brand training.

You will be a leader in your department, known for your approachability and willingness to support your colleagues. Maintaining high standards of customer service and ensuring accurate stock replenishment are crucial aspects of this role.

Salary: £45,000 - £60,000 per annum (dependent on experience).
Benefits include professional development opportunities, competitive salary, and a collaborative work environment.

This role represents an exciting opportunity to work in a fast-paced retail environment, build relationships with customers, and contribute to driving business growth.



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