Ipswich Store Sales Associate

4 weeks ago


Ipswich, Suffolk, United Kingdom FatFace Full time
Role Overview

You will be the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. Your genuine interest in our customers' needs will provide you with the opportunity to learn about our lovely products, ensuring you can be as helpful as possible.

Key Responsibilities
  • Provide exceptional service at all times, utilising your knowledge to help customers find the best products to suit their needs for in-store and multi-channel sales.
  • Efficient and attentive service at the tills – processing sales, orders, and refunds.
  • Process deliveries and help get replenishment and new stock onto the shop floor.
  • General housekeeping and tidying of the shop floor and back of house.
  • Keep up to date with company activity and promotions.
  • Support floor moves, sale set-ups, and launches.
  • Above all, abide by all FatFace company policies and procedures, ensuring GDPR procedures are adhered to at all times.

Competencies
  • Deliver excellent customer service standards, focusing on customer needs and satisfaction.
  • Show a passionate commitment and enthusiasm for the FatFace brand, exhibiting our brand vision and values through everything you do.
  • Align yourself to our social and environmental mission and champion any actions that you can directly impact at all times.
  • Proactively provide a personal, genuine, and authentic approach.
  • Act with integrity, demonstrating a passion for, interest in, and understanding of others.
  • Value and respect the team at all levels, getting on well with everyone around you.
  • Play an active and positive part in the team by embracing every opportunity to be a part of what's going on.
  • Ability to enhance relationships with the appropriate use of humour and tailoring your approach for each individual interaction.
  • Proactively offer customers alternative ways to buy across our whole multichannel proposition.
  • Proactively deliver on all operational standards to maintain expected requirements across all core components.

Requirements
  • Experience in a customer service environment is desirable but not essential.
  • Excellent interpersonal and communication skills.
  • Positive can-do attitude.
  • Ability to work productively in a high-pressure environment.
  • Confidence in taking the initiative and working under your own direction at times.
  • Team player.
  • Great time management.

Benefits
  • 25 days holiday plus bank holidays.
  • Generous monthly discount allowance.
  • Perkbox – our online platform for amazing online discounts, home workouts, wellbeing content, and more.
  • THRIVE – our learning management system, with access from day one and thousands of learning pieces.
  • Dental Insurance.
  • Pension scheme.
  • EAP support around the clock.
  • Sick pay allowances.
  • Sabbatical leave in line with service.
  • Enhanced Family Friendly policies.
  • Refer a friend scheme.


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