Medical Office Coordinator
2 weeks ago
Job Summary
Bramhall & Shaw Heath Medical Group is seeking a highly skilled and organized Medical Receptionist to join our team. As the first point of contact, this role is integral to our approach to patient care, both face-to-face and over the phone.
Main Responsibilities
Receive, assist, and direct patients in person or via phone in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
Ensure that patient enquiries are efficiently handled.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
About Us
We are a large, friendly teaching GP practice with over 14,000 patients and a team of enthusiastic, multi-disciplinary, and friendly staff. We require a Medical Receptionist with initiative, drive, strong interpersonal, admin, and IT skills.
Job Responsibilities:
Reception
- Process appointment requests from patients by telephone and in person.
- Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Deal with home visit requests, ensuring they are entered on the computer with the patient records.
Administration
- Assist with all practice-based reception admin tasks as directed.
- Have a thorough knowledge of all practice procedures.
- Work in accordance with practice policies/protocols and processes.
- Any other tasks allocated by managers.
Other Tasks
- Clear and stock rooms after surgeries.
- Any other tasks allocated by managers.
Person Specification
Qualifications
Essential
- Excellent interpersonal skills.
- Team player.
- Proficient in the use of MS Word/Excel.
Desirable
- Previous General Practice experience.
- GCSE grade C or above.
- Full training will be given to applicants with relevant transferable skills.
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