Facilities Management Contract Lead

5 days ago


Crawley, West Sussex, United Kingdom OCS Group Full time

OCS UK & Ireland is a leading facilities management company with a significant presence in the market.

With a turnover of £1, we deliver innovative and award-winning services to both public and private sectors, aiming to make people and places the best they can be.

This role sits within our Aviation & Gateway business division, providing facilities services for airlines and airports, including Passengers with Reduced Mobility (PRM) assistance, porterage, cleaning, security, and baggage screening services, as well as aircraft secure cabin cleaning, security services, and immigration presentation services to various prestigious clients.

As a Contract Manager, you will serve as the primary point of contact between OCS and the airport, ensuring quality service delivery in accordance with established procedures.

Key Responsibilities:

  • To operate the Special Assistance contract at this site within defined financial targets
  • To ensure long-term contract retention through efficient delivery of a quality service and high levels of customer satisfaction
  • To maintain a safe working environment by adhering to all company health and safety policies and procedures
  • To plan and resource activities effectively to ensure an efficient, high-quality service delivery
  • To manage staffing levels, provide necessary training, and ensure competence in respective roles
  • To maintain relevant management information and produce routine/ad-hoc reports and quotes in a timely manner
  • To manage the Occupational Road Risk of drivers under your control and the safety performance of subordinates, taking disciplinary action when necessary

The ideal candidate will have demonstrable management experience operating within a similar service sector environment, as well as the ability to mentor and develop subordinates.

OCS offers an inclusive and welcoming environment, actively encouraging applications from individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age. The estimated salary for this position is £40,000 - £60,000 per annum, depending on experience.



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