Hospitality Team Member

1 month ago


Leeds, Leeds, United Kingdom Splendid Hospitality Group Full time

Job Overview


At Splendid Hospitality Group, we are seeking a Customer Service Representative to join our Food & Beverage team.


As a Customer Service Representative, you will play a crucial role in providing outstanding customer service to our guests. Your focus will be on creating unforgettable experiences for our guests by ensuring their needs are met.


Key Responsibilities:



  • Provide exceptional customer service to guests
  • Assist guests with their queries and resolve any issues efficiently
  • Work collaboratively with the Food & Beverage team to ensure seamless service delivery
  • Develop personally through meeting and working with people from all over the world

What We Offer:


We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. On offer:



  • Free Parking
  • Apprenticeship programmes available
  • Learning and Development Opportunities available through our Leadership Development Programmes
  • Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
  • Uniform provided
  • 24/7 Employee Assistance Programme for you and your family
  • Life Assurance
  • 28 holiday days (pro rata for part time)
  • Automatic Enrolment into a workplace pension scheme

If you are a motivated individual who is passionate about delivering exceptional customer service, we would love to hear from you.



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