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Reception Supervisor

1 month ago

London, Greater London, United Kingdom Accor Full time
Job Title: Reception Supervisor - Front Office Expert

Job Summary: We are seeking a highly skilled and experienced Reception Supervisor to join our Front Office team at The Hoxton, Southwark. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences, ensuring seamless check-in and check-out processes, and maintaining the highest standards of customer service.

Key Responsibilities:

* Support the Front Office Manager in leading the reception team and ensuring seamless day-to-day operations
* Provide exceptional guest experiences, responding to guest inquiries and resolving any issues in a timely and professional manner
* Maintain accurate records and reports, including guest information and room inventory
* Collaborate with other departments to ensure smooth operations and excellent guest experiences

Requirements:

* 2+ years of experience in a similar role, preferably in a hotel or hospitality setting
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong problem-solving and analytical skills
* Ability to maintain confidentiality and handle sensitive information

What We Offer:

* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

How to Apply: If you are a motivated and customer-focused individual with a passion for hospitality, please submit your application, including your resume and a cover letter, to [insert contact information].

Equal Opportunities Employer: The Hoxton, Southwark is an equal opportunities employer and welcomes applications from all qualified candidates.