IT Director

Maxwell Bond is seeking an experienced IT Manager to lead their Managed Service Support Desk. This pivotal role requires someone with prior experience managing a support team in an IT Managed Service Provider environment.

• Provide leadership, inspiration, and development to the 1st, 2nd, and 3rd line support teams.
• Build and maintain strong relationships with clients, ensuring their IT requirements are consistently met with excellence.
• Leverage data and performance metrics to evaluate team output, identify patterns, and drive process improvements.
• Champion service quality by introducing innovative solutions, initiatives, and product offerings.

• Minimum 2-5 years of experience in IT management.
• Knowledge and understanding of ITIL processes and best practices.
• Managing and monitoring yearly budgets.

Maxwell Bond offers a competitive package including 25 days holiday (plus bank holidays) + your birthday off, two additional concessionary days leave, cashback and discounts at a range of retailers, a competitive pension scheme with generous employer contributions, and continuous learning and development opportunities.