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Director of Responsive Repairs Operations

1 month ago

London, Greater London, United Kingdom Southwark Council Full time

About the role

As the Assistant Director of Responsive Repairs, you will be responsible for the successful management of Southwark's housing repairs services. This involves ensuring safety standards are maintained, compliance is achieved with key statutory obligations, and the delivery of efficient and effective repairs across the borough's diverse housing stock.

Key aspects of the role include leading the strategic direction of the service, collaborating with teams across the council and external partners to ensure the housing portfolio is well-maintained and secure. You will advise senior leadership on high-level and complex repairs matters, driving service improvements and ensuring residents receive a timely, responsive service.

The position involves overseeing an annual budget of £50 million, identifying technological innovations to enhance service delivery, and embedding a work culture that prioritises health and safety, equality, and sustainability. This role is about shaping a resident-focused service that aligns with Southwark's values, contributing to the wellbeing and safety of our communities.

Key responsibilities

  1. Develop and implement effective strategies for managing housing repairs services
  2. Collaborate with internal and external stakeholders to achieve compliance with statutory obligations
  3. Drive service improvements and ensure timely, responsive delivery of repairs to residents

Requirements

We are seeking an experienced professional with strong leadership skills, a proven track record in managing complex services, and a commitment to delivering excellent customer service.