We are seeking a highly skilled IT Director to lead our IT service delivery team. This position demands strong leadership, communication, and organisational skills to guarantee the smooth and effective functioning of daily IT services in line with our business objectives.

Key Responsibilities:

• Lead and manage the IT service delivery team, providing guidance and support to foster a customer-focused culture.
• Own and manage the IT budget while developing and implementing the overall IT strategy.
• Establish IT policies and procedures to meet business goals and regulatory requirements.

Service Management:

• Accountable for the firm's infrastructure, including networks, servers, and cloud services (Office365, MS Teams).
• Review cyber security threats and implement measures to mitigate risks, leading the InfoSec team in enhancing security posture.
• Ensure delivery of IT services aligns with business objectives, developing comprehensive documentation and processes.

ITIL Practices:

• Oversee incident and problem management, ensuring timely issue resolution and communication during major incidents.
• Manage relationships with suppliers and vendors, ensuring contractual obligations are met and service performance is evaluated.
• Continuously improve service delivery processes and conduct regular service reviews.

Customer Engagement and Support:

• Serve as the primary contact for IT service delivery issues, ensuring customer satisfaction.
• Build strong relationships with internal and external customers, managing expectations effectively.

Project Management:

• Lead projects related to service delivery, ensuring compliance with regulations and standards.
• Collaborate with cross-functional teams to ensure projects are delivered on time and within budget.

Essential Skills and Knowledge:

• Proficient in Microsoft systems administration (Windows 10/11, Server 2016/2019/2022, Active Directory, Microsoft 365).
• Experience with ITSM solutions (e.g., ManageEngine Servicedesk Plus).
• Strong analytical, problem-solving, and project management skills.
• Excellent communication and interpersonal abilities.

Desirable Skills:

• Experience in an ITIL-aligned environment.
• Familiarity with document management and case management systems.
• Knowledge of digital dictation hardware and software.

Qualifications and Experience:

• Proven experience managing IT service delivery teams.
• Minimum 2 years in a managerial role (IT Manager, Head of IT, etc.) and 3 years as an IT systems administrator or related role.
• ITIL foundation or equivalent is desirable, along with MCP/MCSE qualifications or equivalent experience.

We are looking for a highly skilled IT professional to lead our IT service delivery team. If you have the necessary skills and experience, please submit your CV and a cover letter detailing your relevant experience.