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Repairs Planner

2 months ago

WaltononThames, United Kingdom Build Recruitment Full time
Job Description

Job Title: Repairs Planner - Operations Coordinator

Job Summary:

We are seeking a highly organized and detail-oriented Repairs Planner - Operations Coordinator to join our team at Build Recruitment. As a key member of our operations team, you will be responsible for planning and scheduling repairs and maintenance work for our clients.

Key Responsibilities:

  • Plan and schedule repairs and maintenance work for our clients, ensuring that all work is completed on time and to a high standard.
  • Manage and coordinate the work of our in-house and subcontracted workforce, ensuring that all tasks are completed efficiently and effectively.
  • Respond to resident repair requests, diagnosing the issue and allocating appointments to the relevant workforce.
  • Ensure that both the customer and the client receive an excellent standard of customer service.
  • Work closely with our clients to understand their needs and preferences, and to ensure that our services meet their expectations.
  • Monitor and report on key performance indicators, such as completion rates and customer satisfaction.

Requirements:

  • Experience in planning and scheduling repairs and maintenance work, preferably in a social housing or property maintenance context.
  • Strong organizational and communication skills, with the ability to work effectively with a range of stakeholders.
  • Ability to work under pressure and prioritize tasks effectively.
  • Knowledge of health and safety procedures and protocols.
  • Ability to work independently and as part of a team.

Benefits:

  • Generous holiday scheme.
  • Mentoring programs and continuous learning support.
  • Contributory pension scheme.
  • Annual bonus scheme.
  • Recognition scheme.

About Us:

Build Recruitment is a leading recruitment agency specializing in the property and construction sectors. We are committed to providing exceptional service to our clients and candidates, and to building long-term relationships based on trust and respect.