Experienced IT Professional
1 week ago
Job Summary
">We are seeking an experienced IT Service Manager to join our team in Exeter HQ. As a key member of our IT department, you will be responsible for delivering high-quality service management solutions that meet the evolving needs of our organization.
">Key Responsibilities
">- Develop and Implement Service Management Processes: Create and implement effective service management processes that drive efficiency and productivity across the organization.
- Manage Data Quality: Ensure accurate and complete data in our ITSM repositories by validating customer and service records and addressing discrepancies effectively.
- Liaise with Cross-Functional Teams: Collaborate with Service Desk, Service Delivery, Account Management, and technical support teams to ensure smooth service delivery.
- Analyze and Improve Service Requests: Analyze data, triage tickets, and manage customer service requests effectively to ensure timely resolution and adherence to required standards.
About You
">To be successful in this role, you will have:
">- Proven Experience in IT Service Management, including process improvement and data quality management.
- Strong Analytical Skills, with the ability to analyze data and identify areas for improvement.
- Excellent Communication Skills, with the ability to collaborate effectively with stakeholders at all levels.
- A Strong Understanding of IT service management principles, including service operations, change requests, tasks, and incident management.
What We Offer
">As an experienced IT professional, you can expect a competitive salary and benefits package, including:
">- £47,606 per annum (inclusive of £33,794 base pay).
- An outstanding Civil Service pension, with an average employer contribution of 28.97%.
- Annual leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years.
About Us
">We are a forward-thinking organization that values innovation, collaboration, and continuous improvement. Our mission is to provide world-class services that make a positive impact on our customers and the environment.
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