Retail Store Manager

6 days ago


London, Greater London, United Kingdom The Estée Lauder Companies Inc. Full time
Role Overview

We are seeking a highly skilled Retail Store Manager to join our team in London. As a key member of our store leadership, you will play a leading role in driving sales, customer service, and operational excellence.

About the Role
  • Manage a high-performing team of beauty advisors to achieve sales targets and deliver exceptional customer service.
  • Lead by example, demonstrating a passion for retail, coaching, and mentoring others to succeed.
  • Foster a culture of inclusivity, diversity, and respect within the store team.
Responsibilities
  1. Coaching and Developing Team Members: Provide guidance and support to beauty advisors to help them reach their full potential, drive sales growth, and deliver excellent customer experiences.
  2. Operations Management: Oversee daily store operations, including inventory management, cash reconciliation, and maintaining a high level of visual merchandising.
  3. Sales Performance: Drive sales growth through effective sales strategies, promotions, and events, ensuring the store meets or exceeds its sales targets.
Requirements
  • Proven retail experience at advisor or above level, preferably in beauty.
  • Able to provide inspirational, authentic, and personalized customer service.
  • Experience of coaching/mentoring others to achieve their full potential and succeed.
What We Offer
  • Competitive industry salary £55,000 - £65,000 per annum.
  • Commission scheme eligibility.
  • Annual Leave & Family Leave.
  • Generous product discount/staff product concession monthly credit spend allowance.
  • Mental Health Wellbeing Initiatives (Umind App and Employee Assistant Programme).
  • Benefits platform with exclusive discounts and offers.

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