Technical Support Specialist

4 weeks ago


Slough, Slough, United Kingdom Excis Ltd Full time
Job Overview:
We are seeking a highly skilled and proactive Level 2 Field Engineer to support our dynamic client environment. The ideal candidate will assist end-users with technical issues, monitor network systems, and ensure the smooth functioning of PCs and peripherals. This role requires troubleshooting expertise, the ability to work under pressure, and a keen focus on delivering high-quality customer service.

Key Responsibilities:
  1. Provide onsite and desk-side support to end-users in a high-pressure environment.
  2. Troubleshoot and resolve PC issues, following guidance from Level 2 engineers or designated points of contact.
  3. Ensure all incidents and requests are handled within established SLAs.
  4. Build, configure, and troubleshoot hardware, including installation of company-standard images on PCs and laptops.
  5. Maintain accurate and up-to-date records of all tickets daily.
  6. Support meeting room environments, including video conferencing setups.
  7. Provide technical support for peripherals like printers, scanners, and mobile devices.
  8. Assist with data backup and restoration as needed.
  9. Conduct routine maintenance tasks, such as daily tape changes for backups.


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