Healthcare UX Innovation Lead

2 weeks ago


London, Greater London, United Kingdom Patchwork Health Full time

As a key member of the Product Team at Patchwork Health, you will play a pivotal role in elevating the user experience of our mobile and web applications to become the benchmark for HealthTech products.

We are seeking a seasoned problem solver who can lead on projects and initiatives from brief to delivery, utilising best practices for user research, ideation, design and testing to deliver impactful results. The ideal candidate will be an adaptable self-starter who can plan, facilitate and report on user research studies to uncover incremental improvement opportunities.

Moving projects from assumptions to evidence, validating through research and user testing, collaborating with the wider Product Team and Technology Team to recommend improvement ideas and project direction. Key responsibilities include analysing data, analytics and user sessions to make informed UX and research recommendations, defining, building and tracking analytics dashboards to identify UX issues to investigate with further User research and usability testing.

The role also involves articulating your ideas to Product Managers and the wider team and business, utilising user feedback and data where required, working with an MVP mindset whilst pushing for the best UX possible. Additionally, you will approach the UX of our products with a holistic mindset, ensuring heuristics and accessibility best practices are adhered to, prototyping to validate concepts as well as testing usability of chosen directions.

About the Role
  • $65,000 - $85,000 per annum (dependent on experience)
  • Hybrid and flexible workplace with options for remote work
  • Collaborative environment with multidisciplinary teams

In this exciting role, you will have the opportunity to make a real impact on the user experience of our applications, working closely with all squads to execute with best practices, innovate and expand Patchwork's value propositions throughout existing and new markets. If you are passionate about creating innovative and intuitive experiences that bring value to our customers and the business, we would love to hear from you



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