Pension Account Associate

22 hours ago


East Liverpool, Ohio, United Kingdom CV-Library Full time

We are excited to announce a new opportunity for a Pension Customer Support Agent to join our team in Liverpool city centre. As a key member of our team, you will play a vital role in supporting pension account holders with day-to-day inquiries regarding their pension account.

Job Description

The successful candidate will be responsible for providing exceptional customer service to pension account holders via phone, email, or in-person. They will respond to day-to-day queries regarding pension accounts and resolve issues promptly, while working collaboratively as part of a team to achieve business objectives.

We are looking for someone who has experience working in a customer service call centre environment and is able to listen to and identify the needs of vulnerable customers. If you have strong communication and problem-solving skills, and can adapt to changing priorities and deadlines, we want to hear from you.

Key Responsibilities
  1. Provide exceptional customer service to pension account holders
  2. Respond to day-to-day queries regarding pension accounts
  3. Work collaboratively as part of a team
  4. Attend and participate in regular training sessions
Requirements and Benefits
  • Experience working in a customer service call centre environment
  • Ability to empathize with and support vulnerable customers
  • Strong communication and problem-solving skills
  • Flexibility to adapt to changing priorities and deadlines

This role offers a competitive salary, along with opportunities for professional growth and development. The estimated annual salary for this role is £27,000-£32,000, depending on experience.



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