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Seasonal Team Lead

2 months ago

Aberdeen, Aberdeen City, United Kingdom Lush Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Team Lead. As a key member of our retail team, you will be responsible for delivering exceptional customer service and leading a team of sales associates to achieve sales goals and provide a positive shopping experience for our customers.

Key Responsibilities
  • Customer Service: Provide outstanding customer service, responding to customer inquiries, and resolving issues in a professional and courteous manner.
  • Team Leadership: Lead and motivate a team of sales associates to achieve sales goals, provide coaching and feedback, and develop their skills and knowledge.
  • Store Operations: Ensure the store is well-organized, clean, and visually appealing, and that all sales and customer service processes are followed.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless communication and collaboration.
  • Inventory Management: Manage inventory levels, including receiving, stocking, and rotating merchandise, and ensuring that all products are accurately priced and displayed.
  • Loss Prevention: Monitor and report any potential security risks or incidents, and take steps to prevent losses and protect company assets.
Requirements
  • Customer Service: Excellent customer service skills, with the ability to respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Leadership: Proven leadership skills, with the ability to motivate and develop a team of sales associates.
  • Communication: Excellent communication skills, with the ability to communicate effectively with customers, colleagues, and management.
  • Inventory Management: Basic knowledge of inventory management principles and practices.
  • Loss Prevention: Basic knowledge of loss prevention principles and practices.
What We Offer
  • Holiday Allowance: A generous holiday allowance to ensure you have time to relax and recharge.
  • Discounts: A 50% discount on Lush products and spa treatments, so you can enjoy our products and services at a reduced rate.
  • Profit-Based Bonus: A profit-based bonus to reward your hard work and contributions to the company's success.
  • Pension Scheme: A pension scheme to help you plan for your future and secure your financial well-being.
  • Paid Day Off: A paid day off on your birthday to celebrate and relax.
  • Cycle to Work Scheme: A cycle to work scheme to encourage sustainable transportation and reduce our carbon footprint.
  • Discounted Rail and Bus Season Tickets: Discounted rail and bus season tickets to make commuting easier and more affordable.
  • Employee Assistance Programme: An employee assistance programme to provide support and guidance on a range of issues, including mental health and wellbeing.
  • Parental Leave: Six months' full pay for parental leave, so you can take time to care for your loved ones.
  • Financial Childcare Support: Financial childcare support on return to work, to help you balance work and family responsibilities.
  • Flexible Working: Flexible working arrangements to accommodate your needs and preferences.