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Events Operations Manager
2 months ago
About the Role
We are seeking an experienced Event Operations Manager to join our team at Blue Arrow - Southampton. As an ambassador of our company, you will be entrusted with our values and expected to further enrich our We Care culture.
Key Responsibilities
- Manage the smooth running of the Events Operations Department under the direction of the Events and In-Room Dining Manager.
- Create and maintain a team environment and motivate and train the team to achieve the required standards.
- Lead and coach your team to provide service excellence across the 240 acres of parkland.
- Coordinate the set-up of meeting rooms to ensure that they are maintained to "Show-round" standard when not in use.
- Take overall responsibility for guest & staff satisfaction, by assisting the In-Room Dining and Event Operations Manager in directing events operations.
- Seek opportunities to improve the guest experience by seeking feedback, evaluating service levels, and developing strategies to improve areas of concern.
- Ensure that the department is well organised and the required administration is carried out accurately and timely.
- Conduct daily pre-shift meetings to allocate tasks to the team, discuss event detail and or special requests whilst ensuring efficient staffing levels for the needs of the business.
- Attend weekly function meetings and daily hotel briefings in the absence of In-Room Dining and Event Operations Manager.
- Ensure that all storage areas, still rooms and bar areas are cleaned and inspected on a regular basis.
- Guarantee that the highest standard of service and product is delivered to our guests at all times and review regularly.
- Manage department stock and ordering process while controlling operating costs, payroll and departmental expenses against the P&L.
- Have a high level of presence within the department to lead by example through a 'hands on' approach.
- Be confident in communicating with guests to ensure that their expectations are met and exceeded by providing a personalised service.
- Log any guest information accurately, using our guest information platforms.
- Be responsible of back of house and preparations areas to ensure overall cleanliness and organisation at all times through regular monitoring.
- Ensure that all billing and cashiering are conducted as per the required standards.
- Aim to achieve guest and team engagement targets in line with our scorecard.
- Ensure that your department achieve financial targets whilst maintaining a cost conscious approach.
- Promotes a cross-disciplined culture, which encourages employees to build strong working relations across all teams, and to respect different roles and responsibilities.
- Manage and deliver an effective training and development system for the team to ensure that they meet the required standards and develop in their roles.
- Work closely with the Director of Events, Events Sales Team and culinary team ensuring communication throughout the department is streamlined.
- Complete performance reviews, set employee goals and coach individual's development.
- Work with In-Room Dining and Event Operations Manager to create rotas and manage shifts patterns in line with business levels, taking into account holidays, sickness and ensure accurate record keeping on the relevant systems.
- Co-ordinate with In-Room Dining and Event Operations Manager to build agency staffing forecasts and ensure that these are communicated in good time.
- Work across both Event Operations and In-Room Dining departments in line with business requirements, under the direction of Director of Food & Beverage.
Requirements
- Hotel school diploma or equivalent.
- 5 star hotel experience.
- Previous similar experience.
- Food and wine knowledge.
- Commercial and Business awareness.
- Excellent interpersonal skills.
- Leadership skills.
- Influencing skills.
- Training skills.
- Complaint handling/Problem solving.
- Motivator.
About Blue Arrow - Southampton
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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