Neighbourhood Officer

4 weeks ago


Halifax, Calderdale, United Kingdom Goodman Masson Full time
Job Description

We are seeking a highly skilled Neighbourhood Officer to join our team. As a key member of our housing management team, you will be responsible for delivering high-quality tenancy management services to our residents.

Key Responsibilities
  • Manage properties in various areas, balancing time between field work and home-based tasks.
  • Provide excellent customer care, focusing on delivering high-quality services and making a positive impact in neighbourhoods.
  • Work closely with multi-agency teams, attending partnership meetings to ensure effective support for diverse customers.
  • Offer advice and assistance to residents on housing matters, including legal rights, tenancy agreements, and welfare concerns.
  • Conduct property viewings and lettings in accordance with our policies and procedures.
  • Enforce the Association's conditions of tenancy, particularly in relation to property condition and garden maintenance.
Requirements
  • Full UK driving licence and access to a car.
  • Experience in housing/lettings or social housing.
  • Proven ability to deal with the public, managing sensitive situations and confidential information.
  • Excellent customer service skills, with a strong track record of working with diverse customers.
  • Self-motivation, solution-focused approach, and personal resilience to manage a fast-paced role.
Benefits
  • Starting salary of £29,582 per annum.
  • Annual pay scale increases within the banding.
  • 27 days holiday (rising to 32 over 5 years' service) + bank holidays.
  • Hybrid working, with a flexible approach to balance field work and home-based tasks.
  • Wide range of technical, professional, and personal development training opportunities.
  • Attractive pension schemes and health and wellbeing benefits.

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