Clinical Services Coordinator

2 days ago

Barnet, Greater London, United Kingdom Royal Free London NHS Foundation Trust Full time

About the Role


We are seeking a highly skilled and organized individual to join our team as a Clinical Services Coordinator. This role will be responsible for providing exceptional administrative support to our radiology department, ensuring seamless operations and excellent patient experience.


Key Responsibilities



  • To provide high-quality administrative services, including responding to telephone calls, emails, and face-to-face interactions with patients and healthcare professionals.
  • To assist in the organization and coordination of clinics within the radiology department, ensuring smooth workflow and timely completion of tasks.
  • To advise patients on agreed protocols and procedures, providing clear and concise information to ensure understanding.
  • To prepare and send appointment and prep sheets after making appointments, maintaining accurate records and updating systems accordingly.
  • To prepare referrals for verification and discussion by consultant radiologists/sonographers, ensuring timely submission and follow-up.
  • To deal with DNA patients according to department protocols, taking proactive steps to minimize delays and optimize resources.
  • To liaison with medical staff regarding inpatient appointments and ward visits, facilitating effective communication and cooperation.

About Us


The Royal Free London NHS Foundation Trust is a leading healthcare provider in the UK, offering a comprehensive range of services to over 1.6 million patients annually. Our innovative approach to care ensures that patients receive exceptional treatment, with a focus on personalized service and compassionate care.


What We Offer



  • A competitive salary of £25,000 - £30,000 per annum, depending on experience.
  • A generous benefits package, including pension scheme, life insurance, and employee assistance program.
  • Opportunities for professional development and career growth, with access to training and mentorship programs.
  • A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.

Requirements



  • A good standard of written and spoken English, with excellent communication skills.
  • Experience working with the public, with a proven ability to work under pressure and adapt to changing situations.
  • An ability to use initiative, prioritize tasks, and maintain accurate records.
  • A calm and positive disposition, with excellent interpersonal skills and empathy.

How to Apply


If you are a motivated and organized individual with a passion for delivering exceptional administrative services, please submit your application, including your CV and a cover letter outlining your experience and qualifications.

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