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Concessions Team Lead

2 months ago

Kingston upon Thames, Greater London, United Kingdom Longchamp Full time

About Longchamp

We are a large, optimistic, and independent family business with an international reputation, based in Paris. Our company is known for creating and distributing fashion and leather goods that are both fair and beautiful, and the result of excellent craftsmanship.

We are now looking for a Concessions Manager to lead our team at Longchamp- Fenwick Bentalls. This is an exciting opportunity for a free-spirited, creative, and committed individual to join our team and contribute to our development in the UK market.

Key Responsibilities

Sales Management

  • Ensure an excellent customer experience in the store by enforcing our company procedures.
  • Pass on targets set by management to the team and ensure they focus on key indicators (turnover, customer loyalty, UPT, AUR, ATV, sell-through, service...).
  • Help implement corrective measures to increase sales (merchandising, stock, CRM, team motivation...).
  • Assist in setting up a clienteling strategy to build a high-quality customer portfolio and identify high-potential customers.
  • Use the retail space to best advantage in accordance with merchandising concepts and guidelines.
  • Organise and structure work in the store.
  • Lead team meetings and ensure internal and external messages are clearly understood.

Personnel Management/Staff Development

  • All personnel management tasks (planning, dealing with conduct issues and decline in performance...).
  • Help assess the performance of a new member of staff.
  • Play a proactive role in developing employees' skills and identifying and cultivating talents.
  • Motivate the team to ensure a continued improvement in sales results.
  • Coach and train teams.
  • Set targets for the team and inform members of results.
  • Take part in annual/quarterly evaluations.

Administrative Management

  • All administrative tasks (after-sales service, reporting, restocking...).
  • Open and close the concession, monitor cash flow, manage deliveries.
  • Ensure a healthy amount of stock based on the level of business in the store.
  • Organise restocks if necessary based on sales.
  • Guarantee impeccable after-sales service.
  • Organise and conduct annual and rolling stock-takes.
  • Help monitor and coordinate general services (maintenance, cleaning, repairs in the store, ordering of supplies...).

Benefits

  • Competitive salary.
  • Monthly and annual performance bonuses.
  • Enhanced pension contribution.
  • Generous holiday allowance after qualifying period.
  • Private health cover after qualifying period.
  • Enhanced Maternity, Paternity and adoption pay.
  • Staff discount.