Field Service Technician

3 weeks ago

Oxford, Oxfordshire, United Kingdom Andy File Associates Full time
Job Title: Field Service Engineer

We are seeking a skilled and experienced Field Service Engineer to join our team at Andy File Associates Limited. As a Field Service Engineer, you will be responsible for installing, maintaining, and repairing our innovative mobile furniture solutions.

Key Responsibilities:
  • Deliver excellent customer service and ensure timely completion of tasks
  • Attend customer sites as required and follow the schedule provided
  • Perform annual servicing of all products and fulfill repairs with stock from the vehicle
  • Write up repairs or replacements and take images as necessary
  • Carry out inspections as requested and maintain company equipment to the required standards
  • Complete a Kanban form weekly with required parts and submit it if none are required
  • Receive stock at home and load it onto the vehicle after delivery
  • Maintain adequate stock on the vehicle to fulfill the role to the required standard
  • Manage the balance of maintenance work to ensure it is kept to a minimum
  • Maintain accurate paperwork via laptop, including time sheets, job sheets, and stock paperwork
  • Work with the scheduling department to deliver an efficient and effective schedule of work
  • Check schedules and report any ideas to improve the schedule 2 weeks in advance
  • Work with the scheduling team to achieve monthly shipment goals as forecasted
  • Follow departmental and company processes and procedures
  • Cover for other team members when required
  • Work with service sales and RSMs to identify leads
  • Contribute to building relationships with other areas of the business to support the overall business objectives
Requirements:
  • Experience with the installation, maintenance, and repair of mechanical or structural products (experience with furniture is a plus)
  • Strong mechanical aptitude and knowledge of tools and equipment used for assembling and repairing furniture
  • Excellent troubleshooting skills with the ability to diagnose and resolve mechanical or product-related issues quickly
  • Strong communication and interpersonal skills, with a customer-focused attitude
  • Ability to explain technical details to non-technical customers in an easy-to-understand manner
  • The role involves manual handling and assembly of furniture, requiring physical strength and stamina
  • Strong attention to detail, especially when assembling products or diagnosing issues
  • A valid driver's license is required, as travel to customer sites is an essential part of the job
  • Experience in a service engineer or field technician role
  • Previous experience in furniture manufacturing or installation, maintenance is an advantage
Package and Further Details:
  • Engineers typically work alone, however, there is sometimes the need for 2-man jobs
  • Normal travel up to 2 hours to jobs depending on the area
  • If over 2 hours away, a Premier Inn is provided for the night and meals included
  • Salary: £27,000 - £28,000
  • Hours: 42 hours, normally between 7am and 6pm
  • Overtime is paid at time and a half
  • Petrol allowance: all fuel is paid or issued with a fuel card to use at petrol stations
  • Van provided
  • Package: 20 days holiday plus stats, rising to 25 days plus stats after 3 years
  • Pension scheme: 3% employer contribution after 3 months

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