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Technical Consulting Expert
1 month ago
LexisNexis Risk Solutions is a leading provider of risk assessment solutions. Our Business Services vertical offers a range of products focused on helping businesses drive revenue growth, maximize operational efficiency, and improve customer experience.
We serve clients in various industries, including financial services, collections, healthcare, government, law enforcement, and insurance. As a Technical Consulting Specialist, you will be part of a team that provides technical integration and consulting services directly to external clients, sales teams, and other support staff.
The role involves responsible for the successful implementation of assigned products at client sites. This includes pre-installation assessment, business and systems analysis, hardware and software installation, and post-installation implementation assessment. You will also work collaboratively to achieve customer success.
Key Responsibilities- Manage projects for the successful implementation of assigned products at client sites.
- Provide pre-installation assessment, business and systems analysis, scheduling of hardware and software installation, and post-installation implementation assessment.
- Owning overall success and client satisfaction with Integration Services projects and management of problem resolution.
- Share feedback from clients to the Product team and Developers to improve service and products.
- Mentor Product Management and Product Marketing, and be significantly involved in the pre-sales process.
- Be able to communicate well with Product and Development teams.
- Have the ability to work well with others and discuss technical issues with clients.
- Be self-directed and task-oriented.
- Have great time management skills to meet frequent and possibly conflicting deadlines and work schedules.
- Display exceptional collaborative and team skills.
- Demonstrate excellent communication skills including solid written, verbal, and presentation skills.
- Be able to interact with ease at the executive level.
- Demonstrate pro-active leadership skills.
- Have excellent technical sales, consulting, or project management experience.
- Have a Bachelor of Science degree or equivalent experience.
$65,000 - $90,000 per year
