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Data Analyst

1 month ago


Liverpool, Liverpool, United Kingdom Local Solutions Full time

Job Title: Data Analyst

Job Summary:

We are seeking a highly skilled Data Analyst to join our team at Local Solutions. As a Data Analyst, you will be responsible for monitoring and maintaining the data held within our systems, providing support to all areas of the company, and delivering high-level support to our customers.

Key Responsibilities:

  • Monitor and maintain data within our systems to ensure accuracy and availability
  • Provide support to all areas of the company, including On Call, Mobiles, and Hardware and Network support
  • Deliver high-level support to customers, including data analysis and management of records within our systems
  • Manage assigned tickets in a timely manner, ensuring customers are kept up to date
  • Log all queries and issues accurately on our ticketing system (Zendesk)
  • Follow documented processes and provide remote support to customers
  • Continuously train and educate customers on our systems and services
  • Meet objectives and KPIs, including providing management and support to all existing and new database systems
  • Assist in the development of SSIS / Power Automate / SQL / Power BI / Excel MIS data reporting systems, processes, and procedures

Requirements:

  • Impeccable attention to detail
  • Strong problem-solving and logical thinking skills
  • Friendly, warm, and welcoming demeanor
  • Solid listening skills
  • Drive for personal development
  • Good problem-solving skills
  • Flexible working patterns
  • Strong Organisational skills
  • Reliable, committed, and a good team player
  • Excellent time keeping
  • Proactiveness