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Data Analyst
1 month ago
Job Title: Data Analyst
Job Summary:
We are seeking a highly skilled Data Analyst to join our team at Local Solutions. As a Data Analyst, you will be responsible for monitoring and maintaining the data held within our systems, providing support to all areas of the company, and delivering high-level support to our customers.
Key Responsibilities:
- Monitor and maintain data within our systems to ensure accuracy and availability
- Provide support to all areas of the company, including On Call, Mobiles, and Hardware and Network support
- Deliver high-level support to customers, including data analysis and management of records within our systems
- Manage assigned tickets in a timely manner, ensuring customers are kept up to date
- Log all queries and issues accurately on our ticketing system (Zendesk)
- Follow documented processes and provide remote support to customers
- Continuously train and educate customers on our systems and services
- Meet objectives and KPIs, including providing management and support to all existing and new database systems
- Assist in the development of SSIS / Power Automate / SQL / Power BI / Excel MIS data reporting systems, processes, and procedures
Requirements:
- Impeccable attention to detail
- Strong problem-solving and logical thinking skills
- Friendly, warm, and welcoming demeanor
- Solid listening skills
- Drive for personal development
- Good problem-solving skills
- Flexible working patterns
- Strong Organisational skills
- Reliable, committed, and a good team player
- Excellent time keeping
- Proactiveness