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Care Manager

2 months ago

Metropolitan Borough of Kirklees, United Kingdom Home Instead Full time

About the Role

We are seeking a highly skilled and experienced Care Manager to join our team at Home Instead. As a Care Manager, you will play a vital part in ensuring that our clients receive the highest quality care and make a real difference for the older people we work with.

Key Responsibilities

  • Work closely with the Director to coordinate the setup, growth, and development of a high-quality private domiciliary care service for older people in the local area.
  • Network in the community to raise awareness of the service and promote the highest standards of care and service.
  • Recruit and train Care Professionals to deliver exceptional care to our clients.
  • Conduct risk assessments and ensure compliance with relevant legal and regulatory requirements.
  • Manage a team to ensure that exceptional service is delivered to our clients and workloads are managed accordingly.
  • Ensure the successful operation of quality control systems and perform quality assurance visits for clients.
  • Continually review and improve our processes to ensure the most effective and efficient service is delivered.
  • Effectively manage complaints and incidents, carrying out investigations and using findings to initiate improvements.
  • Promote a positive culture in line with the Home Instead ethos and values.

Requirements

  • Extensive care experience with excellent customer service and people management skills.
  • Commercial awareness and strong influencing skills.
  • Able to demonstrate achievement of business growth targets.
  • Strong organisation and planning skills.
  • Drive and motivation to take on a broad role and develop our care services.
  • Able to work well and accurately under pressure while working independently with minimal supervision.
  • Flexible to meet the demands of the business, including participating in an on-call rota.
  • Possess a minimum qualification of NVQ Level 3 in Health & Social Care and be willing to work towards the NVQ Level 5.
  • Hold a driving license and have access to a vehicle.

About Home Instead

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. We encourage applications from all sections of the community and offer an attractive salary and a fantastic career development opportunity.