Customer Relationship Manager

20 hours ago


Dumfries, Dumfries and Galloway, United Kingdom Clydesdale Bank plc Full time
Role Overview:
As a Customer Consultant at Clydesdale Bank plc, you will be the face and voice of our organisation. We are seeking a dedicated individual to join our Dumfries store team, working closely with customers to deliver exceptional service and support. The successful candidate will have a genuine passion for helping others, both face-to-face and over the phone, and a strong desire to make a positive impact on our customers' lives.

Key Responsibilities:
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  • Welcome and engage with customers in-store, providing them with tailored advice and guidance to meet their banking needs.
  • Help customers navigate our digital services, educating them on the benefits and features of online banking and guiding them through the process.
  • Resolve customer queries and concerns, ensuring they receive timely and effective solutions.
  • Develop strong relationships with customers, understanding their needs and desires, and using your knowledge of our products and services to find the best solution.
  • Collaborate with colleagues across the Stores and Digital Experience Centre to provide seamless customer experiences.

Requirements:
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  • A proven track record in customer-facing roles or a passion for delivering exceptional customer service.
  • An insatiable curiosity, asking questions and seeking solutions to meet customer needs.
  • Excellent communication skills, with the ability to build rapport with diverse personalities.
  • A flexible and positive approach to work, adapting to changing customer needs and business demands.
  • Genuine enthusiasm for working collaboratively to achieve collective goals.

Benefits:
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  • A competitive salary range of £22,000 - £27,600 per annum, DOE, plus excellent benefits.
  • A 6-month fixed-term contract, offering the opportunity to develop your skills and experience in a dynamic environment.
  • The chance to work in a vibrant and supportive team, committed to delivering exceptional customer experiences.
  • Access to comprehensive training and development opportunities, empowering you to succeed in your role.

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