Customer Relationship Manager
20 hours ago
As a Customer Consultant at Clydesdale Bank plc, you will be the face and voice of our organisation. We are seeking a dedicated individual to join our Dumfries store team, working closely with customers to deliver exceptional service and support. The successful candidate will have a genuine passion for helping others, both face-to-face and over the phone, and a strong desire to make a positive impact on our customers' lives.
Key Responsibilities:
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- Welcome and engage with customers in-store, providing them with tailored advice and guidance to meet their banking needs.
- Help customers navigate our digital services, educating them on the benefits and features of online banking and guiding them through the process.
- Resolve customer queries and concerns, ensuring they receive timely and effective solutions.
- Develop strong relationships with customers, understanding their needs and desires, and using your knowledge of our products and services to find the best solution.
- Collaborate with colleagues across the Stores and Digital Experience Centre to provide seamless customer experiences.
Requirements:
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- A proven track record in customer-facing roles or a passion for delivering exceptional customer service.
- An insatiable curiosity, asking questions and seeking solutions to meet customer needs.
- Excellent communication skills, with the ability to build rapport with diverse personalities.
- A flexible and positive approach to work, adapting to changing customer needs and business demands.
- Genuine enthusiasm for working collaboratively to achieve collective goals.
Benefits:
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- A competitive salary range of £22,000 - £27,600 per annum, DOE, plus excellent benefits.
- A 6-month fixed-term contract, offering the opportunity to develop your skills and experience in a dynamic environment.
- The chance to work in a vibrant and supportive team, committed to delivering exceptional customer experiences.
- Access to comprehensive training and development opportunities, empowering you to succeed in your role.
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