Parts Counter Specialist
4 days ago
We are seeking an experienced Parts Counter Specialist to join our team at 3 Sixty Resourcing. The successful candidate will be responsible for responding to parts enquiries, supporting Field Service Engineers and workshop teams, providing quotations, and delivering first-class customer service.
About the Role:
- Respond to parts calls and email enquiries in a timely and professional manner.
- Support Field Service Engineers with parts related issues.
- Collaborate with workshop engineers to ensure efficient inventory management.
- Verify stock availability and process orders accordingly.
- Log order details accurately and maintain up-to-date records.
- Arrange collections and returns as required.
- Prepare and provide quotations to customers.
- Upload invoices and manage credits effectively.
- Chase back orders to minimize delays.
- Perform various administrative tasks as needed.
Requirements:
- A strong background in customer service with excellent communication skills.
- Previous experience in parts or spares service is essential.
- Attention to detail and ability to prioritize workloads effectively.
- Proficiency in Microsoft Office applications.
- A confident and friendly demeanor when interacting with customers and colleagues.
What We Offer:
- A competitive salary of £25,000 - £30,000 per annum.
- A dynamic office working environment with a supportive team.
- Access to a company pension scheme and private medical insurance.
- An employee development program to enhance your skills and career prospects.
- A full-time, permanent role working Monday to Friday, 7:30am - 4:30pm or 8am - 5pm.
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