Parts Counter Specialist

4 days ago


Peterborough, Peterborough, United Kingdom 3 Sixty Resourcing Full time
Job Title: Parts Counter Specialist

We are seeking an experienced Parts Counter Specialist to join our team at 3 Sixty Resourcing. The successful candidate will be responsible for responding to parts enquiries, supporting Field Service Engineers and workshop teams, providing quotations, and delivering first-class customer service.

About the Role:

  • Respond to parts calls and email enquiries in a timely and professional manner.
  • Support Field Service Engineers with parts related issues.
  • Collaborate with workshop engineers to ensure efficient inventory management.
  • Verify stock availability and process orders accordingly.
  • Log order details accurately and maintain up-to-date records.
  • Arrange collections and returns as required.
  • Prepare and provide quotations to customers.
  • Upload invoices and manage credits effectively.
  • Chase back orders to minimize delays.
  • Perform various administrative tasks as needed.

Requirements:

  • A strong background in customer service with excellent communication skills.
  • Previous experience in parts or spares service is essential.
  • Attention to detail and ability to prioritize workloads effectively.
  • Proficiency in Microsoft Office applications.
  • A confident and friendly demeanor when interacting with customers and colleagues.

What We Offer:

  • A competitive salary of £25,000 - £30,000 per annum.
  • A dynamic office working environment with a supportive team.
  • Access to a company pension scheme and private medical insurance.
  • An employee development program to enhance your skills and career prospects.
  • A full-time, permanent role working Monday to Friday, 7:30am - 4:30pm or 8am - 5pm.


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