Operational Excellence Manager

1 week ago


Basingstoke, Hampshire, United Kingdom Lotus Recruitment Full time

Job Title: Operational Excellence Manager

Location: Reading/Basingstoke area, UK

We are seeking an experienced Area Contract Manager to oversee approximately 25 sites within the Reading/Basingstoke area. This role requires hands-on involvement in managing cleaning teams, ensuring compliance with cleaning standards, and supporting with any missed cleans or staff training.

Key Responsibilities:

  • Manage day-to-day operations for around 25 sites, ensuring that all cleaning tasks are completed as per contract standards.
  • Provide hands-on support, including training staff for periodic works and covering missed cleans when necessary.
  • Oversee holiday planning and ensure that cover is arranged for any absences.
  • Create, maintain, and implement an audit schedule, conducting audits to ensure compliance with cleaning standards.
  • Respond to audit fails and escalations, implementing action plans and keeping all relevant parties informed.
  • Plan and complete additional works as requested by sites, ensuring timely delivery within agreed budgets.
  • Conduct monthly site visits to assess service performance and address any staff or client issues.
  • Recruit, select, and develop cleaning staff to ensure all sites are properly covered.
  • Report on all account operations to the Operations Manager on a weekly basis.
  • Maintain professional communication with clients and ensure compliance documents are up to date.
  • Ensure that all risks, hazards, and incidents are reported, investigated, and appropriately addressed.

What We Offer:

  • A competitive salary of £35,000 plus a performance-based bonus.
  • A company car and fuel card to facilitate your travel across the designated area.
  • The latest technology, including a laptop and mobile phone, to stay connected and efficient.
  • Opportunities for continuous training, development, and career progression within a supportive environment.

Requirements:

  • Previous experience in managing cleaning contracts or a similar operational role.
  • A valid UK driving licence.
  • Flexibility to work evenings (5pm9pm) and occasional weekends for ad hoc projects.
  • Excellent communication, organisational, and leadership skills.


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