Operational Excellence Manager
1 week ago
Job Title: Operational Excellence Manager
Location: Reading/Basingstoke area, UK
We are seeking an experienced Area Contract Manager to oversee approximately 25 sites within the Reading/Basingstoke area. This role requires hands-on involvement in managing cleaning teams, ensuring compliance with cleaning standards, and supporting with any missed cleans or staff training.
Key Responsibilities:
- Manage day-to-day operations for around 25 sites, ensuring that all cleaning tasks are completed as per contract standards.
- Provide hands-on support, including training staff for periodic works and covering missed cleans when necessary.
- Oversee holiday planning and ensure that cover is arranged for any absences.
- Create, maintain, and implement an audit schedule, conducting audits to ensure compliance with cleaning standards.
- Respond to audit fails and escalations, implementing action plans and keeping all relevant parties informed.
- Plan and complete additional works as requested by sites, ensuring timely delivery within agreed budgets.
- Conduct monthly site visits to assess service performance and address any staff or client issues.
- Recruit, select, and develop cleaning staff to ensure all sites are properly covered.
- Report on all account operations to the Operations Manager on a weekly basis.
- Maintain professional communication with clients and ensure compliance documents are up to date.
- Ensure that all risks, hazards, and incidents are reported, investigated, and appropriately addressed.
What We Offer:
- A competitive salary of £35,000 plus a performance-based bonus.
- A company car and fuel card to facilitate your travel across the designated area.
- The latest technology, including a laptop and mobile phone, to stay connected and efficient.
- Opportunities for continuous training, development, and career progression within a supportive environment.
Requirements:
- Previous experience in managing cleaning contracts or a similar operational role.
- A valid UK driving licence.
- Flexibility to work evenings (5pm9pm) and occasional weekends for ad hoc projects.
- Excellent communication, organisational, and leadership skills.
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