Parts Advisor

12 hours ago


Carlisle, Cumbria, United Kingdom Carrs Billington Agriculture Full time
About the Role

We are seeking a highly motivated and customer-focused Parts Advisor to join our team at Carr's Billington Agriculture in Carlisle. As a key member of our Parts department, you will be responsible for providing exceptional customer service, driving sales growth, and supporting the Parts Manager in achieving departmental targets.

Key Responsibilities
  • Provide expert advice and guidance to customers on our range of agricultural equipment and parts.
  • Work closely with the Parts Manager to develop and maintain industry-leading levels of customer service.
  • Support the growth of sales and maximise margins through proactive sales techniques and effective stock management.
  • Maintain efficient internal working practices, including goods inwards and fast-moving stock placement.
  • Collaborate with the central machinery management team to work on projects and deliver on budgets.
  • Support the Parts Manager in stockholding and stock take procedures.
  • Grow Stihl/Groundcare sales for the branch.
  • Support with administration duties in both the Parts and Workshop departments.
Requirements
  • Proven sales experience with the ability to confidently sell and advise on products and services.
  • Previous customer relationship management experience.
  • Excellent interpersonal and communications skills, including the ability to consult, negotiate, and liaise with suppliers, customers, and internal stakeholders.
  • Ability to assess priorities and manage competing deadlines both independently and as a member of a team.
Benefits
  • An attractive salary package.
  • Annual salary reviews in September each year.
  • A minimum of 25 days annual leave.
  • Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.
What We Offer
  • Health Assured: Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.
  • Sick pay: Generous company sick pay entitlement.
  • Health Cash Plan: A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy, and much more.

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