Venue Operations Director

4 weeks ago


Bognor Regis, West Sussex, United Kingdom Butlins Full time

About the Role


We're looking for an accomplished leader to join our team at Butlin's as a Venue Manager. As a vital member of our Buffets department, you'll play a key role in creating unforgettable experiences for our guests.

Key Responsibilities

  • Develop and lead a high-performing team to deliver exceptional service and maintain high standards of food quality and safety.
  • Monitor and analyse key performance indicators to drive business growth and improve guest satisfaction.
  • Collaborate with other departments to ensure seamless operations and excellent guest experiences.
  • Drive consistency in brand standards and Butlin's way of working across the team.
  • Lead by example, inspiring and motivating your team to deliver outstanding results.


Requirements

  • Proven experience in a volume catering and/or food environment, with a strong focus on guest-facing and customer service.
  • Excellent leadership and team management skills, with the ability to coach and develop staff.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Ability to work effectively in a fast-paced environment, with a focus on delivering results and exceeding targets.
  • Passion for delivering exceptional guest experiences and a commitment to creating Altogether More Entertaining and Fun Breaks.


About Butlin's

At Butlin's, we're dedicated to providing our guests with unforgettable experiences. Our three core values - Create Smiles, Get Stuck In, and Care for Each Other - guide everything we do. If you're passionate about delivering exceptional service and creating memorable experiences, we'd love to hear from you.

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